Schedule Your Appointment

“Just because no one else can heal or do your inner work for you, doesn’t mean you can, should, or need to do it alone.” – Lisa Olivera

“Just because no one else can heal or do your inner work for you, doesn’t mean you can, should, or need to do it alone.” – Lisa Olivera

Our Three Step Scheduling Process

  • 1. Fill Out Your Referral

    To ensure that we are able to meet your needs, we just a need some basic information from you.

    *PLEASE DO NOT SKIP THIS STEP*

  • 2. Choose Your Clinician

    Learn more about available clinicians and determine which one may best serve your needs and your desired approach to therapy.

  • 3. Schedule Your Appointment

    Click your chosen clinician’s profile and schedule your first session. Please do not schedule with a therapist who is not in-network with your insurance provider unless you plan to pay out-of-pocket.

Self-Schedule Tutorial

Insurance Providers We Accept

We are in-network with the following providers: Carefirst (BCBS), Maryland Medicaid, Cigna, John-Hopkins EHP

We do not accept third-party payers such as Allegiance, WellFleet, Carefirst Administrators, Etc. For detailed information regarding our decision to not accept third-party payers, please click the button below.

Referral for Clients with Insurance

Clients who would like to use their insurance to pay for sessions. Use this link.

Referral for Self-Pay Clients

Clients who would like to pay out-of-pocket for their sessions. Use the link.

Choose Your Clinician

Learn more about available clinicians and determine which one may best serve your needs and your desired approach to therapy. Please do not schedule with a therapist who is not in-network with your insurance provider unless you plan to pay out-of-pocket. 

FAQs

Why do I have to fill out paperwork?

At UIMH, we believe that in order to best serve you we must get as much information before you enroll and during your diagnostic evaluation as possible. Rendering the correct diagnosis is essential to being able to provide you with effective treatment. A misdiagnosis could significantly hinder your ability to heal and thrive. There is also legally required and insurance mandated paperwork that you must complete. 

How long will it take for me to complete my paperwork?

You can expect to spend between 15-30 minutes completing your paperwork.

What happens if I do not complete my paperwork prior to my first session?

You must have your paperwork completed at least 24-hours prior to the appointment so that your therapist can come prepared with the right assessment questions for you. We will give you multiple reminders to complete your paperwork via phone, text, and email. If your paperwork is not completed, your appointment will be cancelled and you will not be permitted to reschedule until it has been completed. 

How often should I be seen as a new client?

It is typically best for you to attend session once per week for the first 6 months during your initial treatment phase. We have found that creating a recurring appointment with your clinician is best practice. If you prefer to schedule on your own, you may do so using your patient portal. 
(Please note that you must be seen at least once per month).

I am having trouble scheduling my appointment or filling out my appointment. What do I do now?

Please do no hesitate to contact our office via phone or email for assistance. Our contact information is listed below: 
Phone - 410-690-1460
Email - clientcare@urbanmh.com

I am calling the main office and having trouble getting through?

Due to high call volume and the fact that we our a small practice, you may not get someone on the phone. We operate best via email. When you call, be sure to leave a detailed voicemail and someone will return your call within 24-48 business hours. If you are experiencing a mental health or medical emergency, call 911 immediately! 

None of the available therapists have appointment times that are conducive for me. What now?

This means that unfortunately at this time, we may not be able to serve your needs. In this case please visit our "referrals and resources" tab in the main menu. There you will find referrals for other mental health providers that serve the BIPOC & QTBIPOC community.

How long is each session?

There are different types of sessions; however, the typical session lasts about 45-minutes. Here is a list of therapy services and times: 
 
Diagnostic Evaluations: 45-60 Minutes
Individual Session: 38-60 Minutes
Couples Session: 45-60 Minutes 
Family Session: 45-60 Minutes
Group Session: 45-60 Minutes